Sukhpal Singh
Production & Customer Leadership Professional
About
Highly motivated professional with 4+ years of impactful experience in production leadership and customer-facing roles, adept at optimizing operations and enhancing client satisfaction. Possessing strong communication skills in English, Hindi, and Punjabi, coupled with proficiency in essential computer applications. Eager to leverage a proven track record in operational efficiency, team coordination, and problem-solving to contribute to a dynamic team environment within the ride-hailing industry.
Work Experience
Directed and optimized production line operations, ensuring timely output and maintaining high efficiency standards for a fast-paced manufacturing unit.
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Led a production team of 15+ members, overseeing daily operations to achieve 98% on-time output and meet stringent production deadlines.
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Streamlined inter-departmental communication, improving workflow coordination by 20% and minimizing operational bottlenecks.
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Implemented and enforced rigorous quality control protocols, resulting in a 15% reduction in product defects and maintaining compliance with industry hygiene standards.
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Proactively identified and resolved critical production issues, reducing equipment downtime by an average of 10% and ensuring uninterrupted operational flow.
Front Desk Executive
Celebration Plaza
Managed comprehensive front desk operations, providing exceptional client service and administrative support for a busy hospitality venue.
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Provided exceptional customer service to an average of 50+ clients daily, enhancing guest satisfaction and ensuring a positive first impression.
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Efficiently managed and processed over 100 reservations and inquiries weekly via phone and email, maintaining a 95% accuracy rate.
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Executed diverse administrative tasks, including record-keeping and correspondence, which improved front desk operational efficiency by 10%.
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Coordinated logistics and facilitated seamless communication for 10+ major events, ensuring smooth execution and inter-departmental alignment.
Languages
English
, Hindi
, Punjabi
Skills
Customer Service
- Client Relations
- Guest Satisfaction
- Conflict Resolution
- Client Assistance
Communication
- Interpersonal Communication
- Verbal Communication
- Written Communication
- Cross-functional Collaboration
Computer Applications
- Microsoft Excel
- Google Sheets
- Data Entry
- Office Software
Problem-Solving
- Issue Resolution
- Critical Thinking
- Troubleshooting
- Analytical Skills
Attention to Detail
- Accuracy
- Quality Assurance
- Process Adherence
- Meticulousness
Leadership
- Team Leadership
- Mentorship
- Motivation
- Operational Leadership
Team Coordination
- Team Management
- Workflow Optimization
- Resource Allocation
- Inter-departmental Coordination
Operational Efficiency
- Process Improvement
- Lean Principles
- Productivity Enhancement
- Workflow Streamlining
Quality Control
- Product Quality
- Hygiene Standards
- Safety Regulations
- Compliance Monitoring